Question 1

What does a custom services agreement include?

Accepted Answer

Your custom services agreement will include:

• Scope of services and deliverables
• Service level agreements (SLAs) and performance metrics
• Fees, expenses, and payment terms
• Intellectual property ownership or licensing
• Confidentiality and data protection provisions
• Liability limitations and indemnities
• Termination rights and post-termination obligations
• Dispute resolution mechanisms

Each section is tailored specifically to your business model and the services you provide.

Question 2

How quickly will I receive my agreement?

Accepted Answer

Standard delivery is 3 business days from the time you complete the questionnaire. After checkout, we send a detailed questionnaire to capture your specific requirements, scope, deliverables, service levels, and payment terms.

If you need it faster, you can select Express Delivery at checkout for 1 business day turnaround.

Question 3

Who will draft my agreement?

Accepted Answer

Your agreement will be drafted by one of our licensed UK solicitors who specialise in commercial contracts. All our solicitors have extensive experience drafting bespoke agreements for SMEs and startups across various industries.

You'll receive a professionally drafted, legally sound agreement that complies with UK law and is tailored to your specific needs.

Question 4

How does the information gathering process work?

Accepted Answer

After you complete your purchase, we'll email you a comprehensive questionnaire within 1 hour. The questionnaire uses AI to guide you through the essential details:

• Nature and scope of services
• Deliverables and timelines
• Service levels and acceptance criteria
• Fee structure and payment terms
• IP ownership and licensing requirements
• Confidentiality needs
• Liability and risk allocation preferences

The questionnaire typically takes 15-20 minutes to complete and ensures we capture everything needed for a comprehensive agreement.

Question 5

Can I use statements of work (SOWs) with this agreement?

Accepted Answer

Yes! We can structure a master services agreement with SOWs attached, so you can add new projects without re-drafting the core agreement each time.

This approach is ideal if you:
• Work on multiple projects with the same client
• Have varying scope for different engagements
• Want flexibility to add new services over time

The master agreement covers general terms, while each SOW defines the specific scope, deliverables, and fees for that project.

Question 6

How many revisions are included?

Accepted Answer

One round of amendments is included in the price. After you receive the first draft, you can request changes, additions, or clarifications, and we'll revise the agreement accordingly.

If you need further revisions beyond the first round, these are available at a reduced hourly rate.

Question 7

Can I speak with the solicitor who drafts my agreement?

Accepted Answer

While the initial drafting is handled through our questionnaire system for efficiency, you can add a 30-minute solicitor consultation to your order if you'd like to discuss complex points, special requirements, or have questions about the agreement.

Consultations can be booked after you receive your first draft.

Question 8

What makes this different from a template?

Accepted Answer

A template requires you to fill in blanks and hope you've covered everything correctly. Our custom agreements are:

• Drafted by a qualified UK solicitor specifically for your situation
• Tailored to your business model, services, and risk profile
• Include industry-specific provisions where relevant
• Properly structured for enforceability under UK law
• Written in clear, modern language (not archaic legalese)
• Include guidance notes to help you understand key clauses

You get the benefit of legal expertise without the high cost of traditional law firms.

Question 9

What specific areas does the agreement cover?

Accepted Answer

Your custom services agreement will address:

• Scope definition and change control procedures
• Deliverables, milestones, and acceptance criteria
• Service level agreements (SLAs) with performance metrics
• Fee structure (fixed, time-based, or milestone-based)
• Expense reimbursement and payment terms
• IP rights - who owns what, and any licensing terms
• Confidentiality obligations for both parties
• Data protection and GDPR compliance (where applicable)
• Liability limitations and exclusions
• Indemnity provisions
• Insurance requirements
• Termination rights and notice periods
• Post-termination obligations
• Dispute resolution (mediation, arbitration, or court)

All provisions are balanced and commercially reasonable.

Question 10

Does this comply with UK law?

Accepted Answer

Yes. Your agreement is drafted by a licensed UK solicitor and fully complies with UK contract law, including:

• Unfair Contract Terms Act 1977
• Consumer Rights Act 2015 (if applicable)
• Late Payment of Commercial Debts (Interest) Act 1998
• UK GDPR and Data Protection Act 2018 (where relevant)

The agreement is designed to be enforceable in English courts and follows current best practices for commercial contracts.

Question 11

What if my services or business model changes?

Accepted Answer

We include change control provisions in the agreement that allow you to amend scope, deliverables, or fees through written change orders or SOWs.

If you need to update the master agreement itself due to significant business changes, we can assist with amendments at a reduced hourly rate. We also provide guidance notes on how to handle common variations within the existing framework.

Question 12

What happens after I receive the agreement?

Accepted Answer

After your agreement is finalised:

1. You'll receive the final version in Word and PDF formats
2. We provide implementation guidance explaining how to use the agreement
3. You can start using it immediately with your clients
4. We include notes on signing, execution, and storage
5. The agreement is yours to use unlimited times

You can send it directly to clients for signature (we recommend using a digital signature platform like DocuSign for convenience).

Custom Services
Agreement

How it works

Form & Checkout

We Draft

Review & Finalize

Why This Custom Services Agreement Works

Tailored SOWs & SLAs

Balanced Risk

Clear Deliverables

IP & Confidentiality

Change Control

Amendments & Support

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