Question 1

What is a Services Agreement?

Accepted Answer

A Services Agreement (also known as an SLA or Service Level Agreement) is a contract between a service provider and client that defines the services to be provided, performance standards, fees, and the rights and responsibilities of both parties.

Question 2

Is this template compliant with South African law?

Accepted Answer

Yes, this template is drafted in accordance with South African contract law and includes appropriate limitation of liability clauses, intellectual property protections, and dispute resolution provisions recognized by South African courts.

Question 3

Can I customize this template?

Accepted Answer

Yes, the template features a customization table to specify services, service levels, fees, payment terms, duration, termination provisions, and any industry-specific requirements for your business.

Question 4

What key clauses are included in the template?

Accepted Answer

The template covers: service description and scope; fees and payment terms; service levels and performance standards; intellectual property ownership; confidentiality; limitation of liability; indemnification; non-solicitation; termination; and dispute resolution.

Question 5

Who should use this template?

Accepted Answer

This template is ideal for any business providing professional services to clients, including IT services, consulting, marketing, accounting, legal, and other professional service firms.

Question 6

What format is the template delivered in?

Accepted Answer

The template is delivered in Microsoft Word format (.docx), allowing you to customize all terms and service descriptions for each client engagement.

Template Services
Agreement (SLA)

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Template ServicesAgreement (SLA)