Question 1

What is a PAIA Manual?

Accepted Answer

A PAIA Manual is a document required under the Promotion of Access to Information Act that describes how members of the public can request access to records held by your organization. It outlines what information is available, the request process, and applicable fees.

Question 2

Is this template compliant with South African law?

Accepted Answer

Yes, this template complies with both PAIA and POPI Act requirements. It includes all mandatory sections required by the South African Human Rights Commission and can be submitted for registration as required.

Question 3

Can I customize this template?

Accepted Answer

Yes, the template allows you to insert your organization's details, information officer contact information, categories of records held, and any sector-specific provisions relevant to your business.

Question 4

What key sections are included in the template?

Accepted Answer

The template covers: organization and information officer details; guide to using PAIA; records available without request; records available on request; grounds for refusal; request procedures; fees; and remedies if access is refused.

Question 5

Who needs a PAIA Manual?

Accepted Answer

All public bodies require a PAIA Manual. Private bodies need one if they have more than 50 employees, or meet sector-specific turnover thresholds. Under POPI, all responsible parties processing personal information should have one.

Question 6

What format is the template delivered in?

Accepted Answer

The template is delivered in Microsoft Word format (.docx), enabling you to customize it with your organization's specific details before publication.

Template PAIA
Manual

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