Question 1

What entities require a PAIA Manual?

Accepted Answer

Both the POPI Act and the The Promotion of Access to Information Act (PAIA) require that all public bodies and certain private bodies put together a PAIA Manual.

Question 2

Are you exempt?

Accepted Answer

You will need to have a PAIA Manual if:

• You are a public body; or
• You are a private company and:
  - have more than 50 employees and operates in one of the sectors mentioned below; or
  - have an annual turnover, in your industry or sector, equal or more than what has been set out below.

| **Sector / Industry** | **Turnover Threshold** |
| --------------------- | ---------------------- |
| Agriculture | ZAR6 million |
| Mining and Quarrying | ZAR22,5 million |
| Manufacturing | ZAR30 million |
| Electricity, Gas and Water | ZAR30 million |
| Construction | ZAR15 million |
| Retail and Motor Trade and Repair Services | ZAR45 million |
| Wholesale Trade, Commercial Agents and Allied Services | ZAR75 million |
| Catering, Accommodation and other Trade | ZAR15 million |
| Transport Storage and Communications | ZAR30 million |
| Finance and Business Services | ZAR30 million |
| Community, Special and Personal Services | ZAR15 million |

Question 3

What is included in our PAIA Manual?

Accepted Answer

• The organisation's contact details & PAIA head;
• Reference South African Human Rights Commission Guide;
• Provisions pertaining to what records may be voluntarily disclosed and automatic availability;
• What records of the organisation that it makes available on request;
• Grounds for refusal of access to records;
• Request procedures;
• When access to records will be approved;
• Remedies if a request is refused; and
• Fees chargeable for access to a record.

Question 4

How long does delivery take?

Accepted Answer

Standard delivery is 3 business days from when we receive your completed questionnaire. If you need your PAIA Manual sooner, we offer an Express Delivery option which guarantees delivery within 1 business day. You can select Express Delivery as an add-on during checkout.

Question 5

What if I need changes to my manual?

Accepted Answer

Your order includes 2 rounds of revisions at no additional cost, which must be requested within 1 week of receiving your draft. This ensures you have ample opportunity to review the document and request any adjustments. Additional revision rounds beyond this can be arranged at a nominal fee.

Question 6

Who will draft my PAIA Manual?

Accepted Answer

Your PAIA Manual will be prepared by a qualified South African attorney with a minimum of 12 years of post-qualification experience in data protection and information law. Our attorney ensures compliance with both PAIA and POPIA requirements.

Question 7

What information will I need to provide?

Accepted Answer

After purchase, you'll receive a detailed questionnaire asking about your organisation details, designated PAIA officer, categories of records held, request procedures you wish to implement, and any sector-specific requirements.

Question 8

Will my manual comply with PAIA and POPIA?

Accepted Answer

Yes. Your PAIA Manual will be drafted to comply with both the Promotion of Access to Information Act (PAIA) and the Protection of Personal Information Act (POPIA). Our attorney ensures all mandatory provisions are included and the manual is ready for submission.

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