Question 1

What is a Terms of Service and why do I need one?

Accepted Answer

A Terms of Service (also known as Terms and Conditions or Terms of Use) is a legally binding agreement between you and your users that governs how they may use your application, software, or website. It protects your business by setting clear rules around acceptable use, intellectual property rights, liability limitations, account termination, and dispute resolution. Without proper Terms of Service, you may be exposed to legal risks and have limited recourse if users misuse your platform.

Question 2

What applications, software or websites is this suited to?

Accepted Answer

This service covers all types of digital products and platforms including: basic websites and blogs, listings and directory websites, e-commerce stores and online marketplaces, forum and community websites, coupon and deal websites, social network platforms, mobile applications and mobile games, desktop software, and Software as a Service (SaaS) applications. We'll tailor the Terms of Service specifically to your platform type and features.

Question 3

How long does delivery take?

Accepted Answer

Standard delivery is 3 business days from when we receive your completed questionnaire. If you need your Terms of Service sooner, we offer an Express Delivery option which guarantees delivery within 1 business day. You can select Express Delivery as an add-on during checkout.

Question 4

What if I need changes to my Terms of Service?

Accepted Answer

Your order includes 2 rounds of revisions at no additional cost, which must be requested within 1 week of receiving your draft. This ensures you have ample opportunity to review the document and request any adjustments to better fit your needs. Additional revision rounds beyond this can be arranged at a nominal fee.

Question 5

What information will I need to provide?

Accepted Answer

After purchase, you'll receive a detailed questionnaire asking about your platform type, the services or products you offer, how users create accounts, your billing and subscription model (if applicable), how you handle user-generated content, your data collection practices, and any specific features or requirements unique to your platform. The more detail you provide, the better we can tailor your Terms of Service.

Question 6

Will my Terms of Service comply with South African law?

Accepted Answer

Yes. Your Terms of Service will be drafted to comply with relevant South African legislation including the Consumer Protection Act (CPA), the Protection of Personal Information Act (POPIA), and the Electronic Communications and Transactions Act (ECTA). Our attorney ensures all clauses are legally enforceable under South African law while still protecting your business interests.

Question 7

Who will draft my Terms of Service?

Accepted Answer

Your Terms of Service will be prepared by a qualified South African attorney with a minimum of 12 years of post-qualification experience in commercial and technology law. Our attorney has extensive experience drafting terms of service, privacy policies, and other legal documents for digital platforms, ensuring your document is both legally sound and tailored to your specific business needs.

Question 8

Can I use the same Terms of Service for multiple websites or apps?

Accepted Answer

The Terms of Service we prepare is customised for the specific platform you describe in your questionnaire. If you operate multiple distinct platforms with different features or business models, each may require its own tailored Terms of Service. However, if you have multiple similar properties under the same brand, we can discuss whether a single set of terms would be appropriate.

Question 9

Do I also need a Privacy Policy?

Accepted Answer

Yes, a Privacy Policy is typically required separately and is legally mandated under POPIA if you collect any personal information from users. While Terms of Service govern how users interact with your platform, a Privacy Policy explains how you collect, use, store, and protect their personal data. We offer [Privacy Policy drafting](/southafrica/southafrica-custom-privacy-policy-for-websites-software-or-applications) as a separate service that can be bundled with your Terms of Service order.

Application, Software or Website
Terms of Service

Terms of Service Details

Who Is This For

Tailored To Your Needs

Prepared By Experts

Why These Terms of Service Work

Clear Usage Rules

Liability Protection

User Certainty

Attorney Drafted

Amendments Included

SA Law Compliant

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Application, Software or WebsiteTerms of Service